Shipping Policy

Shipping Policy

At Dotmod France, we are committed to providing a fast, reliable, and transparent shipping experience. Please take a moment to review our shipping policy before placing your order.

🕓 Order Processing

Every order is handled with the utmost care by our logistics team.

  • Orders are typically processed within 1 to 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.

We take pride in ensuring short processing times while maintaining high standards of packaging and quality control.

🚚 Shipping Methods & Delivery Times

We ship using trusted carriers such as La Poste / Colissimo, ensuring secure and efficient delivery both within France and internationally.

Estimated delivery times:

  • France (Metropolitan): 2–4 business days after shipment

  • European Union: 2 –7 business days

  • International (outside the EU): 4 –14 business days on average

Please note that these delivery times are estimates and may vary depending on seasonal peaks, weather conditions, customs clearance, or carrier delays.

💰 Shipping Fees

Shipping costs are automatically calculated at checkout based on:

  • the total weight of your order,

  • your delivery address, and

  • the selected shipping method.

🌍 International Shipping

We proudly ship worldwide.
Delivery times and shipping costs will vary depending on your destination.
Please note that customs duties, taxes, and import fees (if applicable) are the responsibility of the recipient and may be charged according to local regulations.

🏠 Incorrect Addresses

It is the customer’s responsibility to provide a complete and accurate delivery address.
Please double-check your information before finalizing your purchase.
Dotmod cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us as soon as possible so we can attempt to correct it before the package is shipped.

⏳ Delivery Delays

We do our best to ensure that your order arrives on time. However, certain external factors — such as weather conditions, logistical disruptions, or customs delays — may impact delivery schedules.
In the event of a delay, we will inform you promptly and track your parcel until it reaches you.

📦 Receiving Your Order

Upon delivery, please:

  • inspect the package before signing for it,

  • report any visible damage or anomaly to the carrier immediately, and

  • contact us within 48 hours if the product is missing or damaged.

Our customer support team will assist you quickly to find the best possible solution.

📩 Contact Us

If you have any questions about our shipping policy or need help tracking your order, feel free to reach out to our customer service team:
📧 france@dotmod.com

Thank you for choosing Dotmod — we’re dedicated to offering a premium, seamless experience from your first click to the moment your order arrives.