Privacy Policy

Privacy Policy

Last updated: November 12, 2025

This Privacy Policy explains how Dotmod France (“we”, “our”, or “the site”) collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (GDPR – EU 2016/679) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

Dotmod France
SAS with a share capital of €1,000
Registered office: 24 la ferme école, 44530 Saint-Gildas-des-Bois, France
Registered with the RCS of Saint-Nazaire under number 978 519 163 00023
VAT number: FR38978519163
E-mail: france@dotmod.com

Hosting provider:
PrestaShop

2. Data We Collect

We only collect the data strictly necessary to operate our website and provide our services.

2.1. Data you provide directly

When you create an account, place an order, or contact us, we may collect:

  • First and last name

  • Email address

  • Postal address and phone number

  • Payment information (encrypted and processed via a secure payment provider)

  • Order history and product preferences

2.2. Data collected automatically

When you browse our site, certain data is collected automatically:

  • IP address and device type

  • Browsing data (pages visited, time spent, clicks, etc.)

  • Cookies and trackers (see Section 7 below)

3. Purpose of Processing

Your personal data is used for the following purposes:

  • Managing orders, payments, and deliveries

  • Providing customer service and after-sales support

  • Sending order confirmations and notifications

  • Sending marketing or promotional messages (with your consent)

  • Improving the website’s performance and security

  • Fulfilling legal and accounting obligations

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contract performance (processing and delivery of orders)

  • Consent (newsletter subscription, non-essential cookies)

  • Legal obligation (invoicing, accounting)

  • Legitimate interest (improving services, preventing fraud)

5. Data Recipients

Your personal data is shared only with authorized recipients:

  • Secure payment providers (e.g., Stripe, PayPal)

  • Delivery and logistics partners (e.g., Colissimo, DHL)

  • Technical and hosting providers (PrestaShop, hosting servers)

All partners and subcontractors are contractually bound to maintain the confidentiality and security of your data.

We never sell or rent your personal data to third parties.

6. Data Retention Period

We retain your personal data only for as long as necessary for the purposes described:

  • Customer account: until deletion or 3 years of inactivity

  • Orders and invoices: 10 years (legal requirement)

  • Browsing data (cookies): up to 13 months

  • Newsletter subscription: until you unsubscribe

7. Cookies and Trackers

Our website uses cookies to:

  • Ensure the website functions correctly (technical cookies)

  • Measure audience and traffic (analytics cookies)

  • Personalize your experience and offers (marketing cookies)

When you first visit the site, a banner allows you to accept or refuse non-essential cookies.
You may change your preferences at any time via the cookie management tool or your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption of all data transfers

  • Secure hosting on PrestaShop servers

  • Restricted access to personal data

  • Encrypted passwords and secure payment processing

9. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access – obtain a copy of your data

  • Right of rectification – correct inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing, especially for marketing purposes

To exercise your rights, please contact us at:
📧 france@dotmod.com
or by mail at:
Dotmod France – 24 la ferme école, 44530 Saint-Gildas-des-Bois, France

We will respond to your request within a maximum of one month.

10. Data Transfers Outside the European Union

Some of our service providers (payment, email, analytics) may be located outside the European Union.
In such cases, we ensure that appropriate safeguards are in place, such as EU Standard Contractual Clauses or equivalent protection mechanisms.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect legal, technical, or operational changes.
Any changes will take effect upon publication on this page.
We encourage you to review this policy regularly to stay informed.

12. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
📧 france@dotmod.com
📬 Dotmod France – 24 la ferme école, 44530 Saint-Gildas-des-Bois, France